There are some upcoming changes to the regulations that keep consumers safe when they’re spending money online. We’re making some changes to make sure that we’re compliant and ready to keep supporters safe online.
You might notice from September 14th, 2019 that when you go to pay for things online, you may be asked for some additional information when you confirm your payment details. It may happen to you occasionally now, for example with the ‘Verified by Visa’ system, but this will become a more common experience. This is due to the introduction of the new Strong Customer Authentication (SCA) regulations that are part of the revised Payment Services Directive (PSD2).
Each bank will be implementing an SCA method. They may send you a code via SMS which you’ll need to enter, send a notification to an app you need to acknowledge or another method of their choosing.
Each merchant that takes card payments online, including Echoleft where you can donate to good causes and take part in events & campaigns, needs to be able to handle any SCA method the banks choose.
Due to the UK banks not quite being ready in time for the September 14th deadline, the Financial Conduct Authority has agreed plans for a ‘phased implementation’ of SCA. This means banks won’t be in trouble if they’re not ready with their new security measures by the September deadline, however those banks that are ready will be rolling them out.
We have been working for the last few weeks to make sure that we’re ready on September 14th to support all new security measures and fully compliant the new regulations. We’ll be automatically applying for all available SCA exemptions on behalf of our donors and good causes at the point of purchase to try and make paying as low-friction as possible.
If you’re interested in ready more about PSD2 & SCA, we recommend starting with the Stripe write-up. Stripe are the payment processor we use here at Echoleft and they have a good (if a bit technical) description of how they’re helping us handle the regulatory changes.
If you have any questions about the upcoming changes, please reach out to firstname.lastname@example.org and we’ll be happy to help.